Redesigning an Elevator Ticketing App to Enhance Technicians Workflow and Experience
This project focused on redesigning Site Service Software’s mobile app, used by technicians to log tickets during elevator service. The goal was to modernize the interface, simplify interactions, and boost efficiency for technicians logging elevator service tickets in the field.
My Role
As a Product Designer, I led the app redesign by identifying interface issues through usability audits, improved navigation and information architecture, added features like route tracking and account management, and updated the visual design for a better user experience.
Team of 7
Tools
Timeline
7 months (September 2024 - April 2025)
Hello There!
Final designs
Slide to see before and after
Improved Navigation & Information Architecture
The original app lacked clear navigation system, making tasks feel manual and inefficient. I added a navigation bar and restructured the layout to enable smoother user flows and faster access to key features.
Added Route Tracking for Better Planning
Users could view assigned tickets but had no way to track their routes. I introduced route tracking screens and widgets to help technicians plan their day more efficiently.
Improved Usability Through Visual Design
I redesigned the original text-heavy layouts using icons, visual hierarchy, and Gestalt principles to improve clarity, readability, and overall usability.
Key takeaways & reflection
Learnings
Working on this redesign deepened my understanding of how crucial clarity and efficiency are in field-based apps. I learned to prioritize usability over aesthetics, especially for users who rely on the product in time-sensitive environments.
Collaborating closely with engineers also showed me how early alignment can prevent rework and help translate design into scalable solutions. Overall, this project sharpened my ability to design with intent, focus on real user pain points, and adapt quickly within technical and time constraints.
